We want customers to understand what to expect if an order needs to be cancelled, returned, refunded, or reshipped. The terms below explain when requests may be made and the conditions that apply.
Order Cancellations
Orders may be cancelled before they are shipped. If you have already paid for your order and need to change or cancel it, contact DoggyShopping.today within 12 hours of placing the order.
Once packaging and shipping have started, the order can no longer be cancelled.
When You May Request a Refund or Reshipment
You may request a refund or reshipment in the following situations:
- Your order does not arrive within the guaranteed delivery period.
- You receive the wrong item.
- You no longer want the product you received, provided the item is unused and you return it at your own expense.
When Refunds Are Not Issued
A refund is not issued when the delivery problem results from circumstances within the customer’s control or from exceptional events outside DoggyShopping.today’s control.
Examples include:
- An incorrect or incomplete shipping address provided with the order.
- A shipment that is not cleared by customs.
- Delivery delays caused by a natural disaster or similar exceptional circumstances.
Return Requirements and Request Deadline
If you are returning an item because you no longer want it, the product must be unused, and the return shipping cost is your responsibility.
Refund requests must be submitted within 15 days after the guaranteed delivery period has expired. Requests made outside this period may not be eligible under the current policy.
When contacting us, include enough order information for the team to identify the purchase and review your request.
How to Request Help With an Order
To request a cancellation, refund, return, or reshipment, contact DoggyShopping.today through the Contact Us page. If the order has already shipped, include the relevant order and delivery details when possible.
Need help with an order? Contact Us